Frequently Asked Questions

         Most Popular Frequently Asked Questions

1. How can I order FDNH products?

2. How can I place an international order?
3. What are my payment options?
4. Will I have to pay sales tax?
5. Will I get a receipt with my order?
6. If I use a credit card, will it be charged immediately?
7. How will my order be shipped?
8. Can I buy FDNH products for Intranet use?
9. How can I check the status of my order?
10. My order has shipped.  How can I track my package?
11. How can I contact p4ps with questions about my order?

_________________________________________________________________________
1.   How can I place an order?
      You can place an order by any of the following:

• Online: By using the secure store on this website

• Phone: By calling 1-800-726-9045

• Fax:     By downloading the order form from this site and faxing to 1-312-277-  

                     3307

• Mail:     By downloading the order form from this site and sending it to

                      p4ps
                      One W. Superior Street
                      Suite 2410
                      Chicago, IL 60610

      Please note that a $5.00 service charge will be added to every order placed by

      phone, fax or mail.
_________________________________________________________________________
2.   How can I place an international order?
      You can use any of the ordering options outlined in the last FAQ. Our 800 number

      works for residents of most countries.
_________________________________________________________________________
3.   What are my payment options?
      We accept the following:

• Visa

• MasterCard

• American Express

• Discover/Novus

• Switch

• Solo

     Or, you can place an order using:

• Check or

• Purchase order

_________________________________________________________________________
4.   Will I have to pay sales tax?
      Only customers who are Illinois residents must pay sales tax.  The rate is 9%.
_________________________________________________________________________
5.   Will I get a receipt with my order?
      Yes, a receipt will be shipped with your order.
_________________________________________________________________________
6.   Will my credit card be charged immediately?
      Your credit card will be charged at the time your order is shipped.  If you provide

      your email address when you order, you will be notified when your order has been

      shipped and that we've charged your credit card.
_________________________________________________________________________
7.   How will my order be shipped?
      US Customers have three delivery options:

• UPS Ground

• UPS 2nd Day Air

• UPS Next Day Air (Order must be placed by 12:00 Noon Central Time.)

   

      International customers have two delivery options:

• UPS Worldwide Expedited (Usually 3-5 business days)

• UPS Worldwide Express (Usually 1-3 business days)

      We ship everything via United Parcel Service (UPS).
_________________________________________________________________________
8.   Can I buy FDNH products for Intranet use?
      Intranet licenses are available on request.  Call p4ps at 312-274-9695 for a quote.
_________________________________________________________________________
9.   How can I check the status of my order?
      If you provide your email address on the form, you will be notified when your credit

      card has been charged and your order has shipped. This email confirmation will be

      sent to you within approximately 48 hours.
_________________________________________________________________________
10.  My order has shipped.  How can I track my package?
       If you provide your email address when you order, you will be notified when your

       credit card has been charged and your order has shipped. This email will contain a

       UPS tracking number you can use to track shipment and delivery.
_________________________________________________________________________
11.  How can I contact p4ps with questions about my order?
       The best ways to contact p4ps are:

• By phone:  1-800-726-9045, or

• By email:   info@p4ps.com 

         Placing an Order

Placing an Order Online
Our online store allows you to choose the FDNH products you want.  When you're done shopping, click "Checkout" to place your order, all of the items in your shopping cart will appear. You will have the option to edit products and quantities before finalizing a purchase.

During checkout, you will be asked to provide:

• Your email address, for notification of order shipment and order tracking

• Your credit card billing address, and the shipping address if different.

• Your organization's tax ID or government ID to qualify for non-profit/government discounts

• Your credit card type, number, security code and expiration date.

_________________________________________________________________________
Placing an Order by Phone

If you prefer not to order online, call our Call Center at 1-800-726-9045 and talk with one of our representatives.  This number works for most international callers as well as US residents.  The Call Center is open 24/7.
_________________________________________________________________________
Placing an Order by Fax
You may fax in your order in three easy steps:

• Download order form from this site

• Complete form according to instructions

• Fax your completed form to 1-312-277-3307

_________________________________________________________________________
Placing an Order by Mail
Send in your order by mail in three easy steps:

• Download order form

• Complete form according to instructions

• Mail form with payment of check or purchase order to the following address:

          p4ps ltd.
          One West Superior Street
          Suite 2410
          Chicago, IL 60610

_________________________________________________________________________
Orders

We offer substantial discounts for bulk orders.

Please download the Bulk Order Form or use our online store.

         Payment

Payment Options

We accept the following:

• Visa

• MasterCard

• American Express

• Discover/Novus

• Switch

• Solo

Or, you can place an order using:

• Check or

• Purchase order

         Shipping and Handling

Shipping and Handling Fees
For US customers using ground delivery or 2nd Day air, shipping and handling fees are calculated automatically as you use our online store.  They also are printed on the downloadable order forms. For customers choosing the Next Day Air option, the UPS cost of shipping to your location will be added to our standard shipping and handling schedule as your order is processed. Total shipping costs will be shown on the receipt that accompanies your package.
 

For international customers an additional shipping fee based on the country of destination will be added to our standard shipping and handling schedule as your order is processed.  Total shipping costs will be shown on the receipt that accompanies your package. 

If you wish to know the exact amount charged to your credit card before you place an international order or overnight delivery domestic order, it is best to order through the Call Center at 1-800-726-9045. 
_________________________________________________________________________

Shipping Options
For shipments to US addresses, we offer UPS ground, 2nd Day Air or Next Day Air:
 

We accept the following:

• UPS Ground: Following credit card authorization and verification of information, you will receive your order within approximately 4 to 7 business days.

• UPS 2nd Day Air: Orders placed with 2nd Day Air by 12:00 Noon Central Time will

  ship by the next business day, pending credit card authorization and verification. 2nd Day Air orders usually arrive two business days after the ship date.  2nd Day Air delivery to Rural Routes and remote locations usually arrive within 3 to 4 business days after the ship date.

   

• UPS Next Day Air: Orders placed with Next Day Air by 12:00 Noon Central Time will ship by that business day, pending credit card authorization and verification.

  Overnight Air orders usually arrive the next day, but may take longer to reach Rural Routes and remote locations.

For international shipments we offer UPS Worldwide Express or Worldwide Expedited Service:

• UPS Worldwide Expedited: Following credit card authorization and verification of

  information, you will receive your order within approximately 3 to 5 business days.

   

• UPS Worldwide Express: Following credit card authorization and verification of

  information, you will receive your order within approximately 1 to 3 business days.

   
_________________________________________________________________________
Shipping Carrier
The carrier that we use is United Parcel Service (UPS).

         Downloadable Order Forms

If you wish to place your order by check or purchase order, download the appropriate order form from this site and mail or fax it to us.

Credit card purchasers may also use the downloadable forms if they prefer not to use our secure online credit card processing.

         Order Status and Tracking

Order Confirmation

You will receive email confirmation, shipping date and a UPS tracking number if you have provided a valid email address when placing your order.  This email should arrive within approximately 48 hours.

Order Tracking

With your order confirmation, you will be able to track your package with your UPS tracking number by visiting www.ups.com

         Placing an Order

Contact Us:

• By phone: 1-800-726-9045
• By e-mail:  info@p4ps.com